Shipping Insurance

Shipping Insurance is an optional service provided by BarklyPaw for the order on which it is purchased. It is not a third-party insurance policy.

What is included

Priority help from BarklyPaw if your parcel is lost or your items arrive damaged. We handle the delivery claim directly, so you do not need to pursue the carrier yourself. For a confirmed lost or damaged order, we will arrange a free replacement of the affected items or a refund of the amount paid for them.

How to request help

Email mybarklypaw@gmail.com with your order number and a description of what happened. For damage, include photos of the item and packaging if available. We will check the delivery information and help arrange the replacement or refund.

Your choice and your rights

This one-time add-on is off by default and can be removed from your cart before checkout. It does not cover change-of-mind returns or damage from use after delivery.

You retain all applicable consumer rights whether or not you purchase Shipping Insurance. For Australian customers, your rights under the Australian Consumer Law and our existing returns policy are not limited by this service. You do not need to purchase it to request a remedy to which you are already entitled.